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Touch & Go! Terms & Conditions

1. Use of smartcard is subject to the following terms and conditions 

1.1 The smartcard is not a cheque guarantee card, debit card or credit card. Drivers and officials of Network Warrington may inspect your Touch & Go! card at anytime.

1.2 The smartcard remains the property of Network Warrington at all times. Network Warrington reserves the right to withdraw the smartcard at any time.

1.3 The registered holder should notify Network Warrington in writing of any change to their name, address or telephone number. This will enable contact to be made to issue a replacement for a lost card or return a found card (if not cancelled).

2. Use

2.1 Smartcards can be used on all Network Warrington buses on local bus services as advertised. It is not valid on contract and other special services.

2.2 On boarding the bus, the smartcard must be placed on the bullseye on top of the ticket machine with any photograph clearly visible to the driver. In case of difficulty, the cash fare for the journey should be paid and the smartcard returned to the Network Warrington Travel Centre where it can be checked and replaced if necessary. Network Warrington will make appropriate compensation for valid cards that have failed.

2.3 Once the smartcard has been used, it cannot be used again on the same bus for a period of 5 minutes.

2.4 Network Warrington will withdraw any smartcard that they believe has been tampered with, is being misused or which has become electronically or visually unreadable.

3. Loss/Failure

3.1 Network Warrington cannot prevent the unauthorised use of lost or stolen smartcards until it has been reported by the registered holder and the card cancelled by us.

3.2 The loss, theft or failure of a smartcard must be notified to Network Warrington as soon as possible. The can be done at the Network Warrington Travel Centre (Mon 0730 - 1800, Tue - Fri 0800- 1800, Sat 0900 - 1700) or by phoning 01925 634296 (Mon-Thu 0900-1700, Fri 0900-1600). On receipt of the registered holder’s details including name, address and mother’s maiden name, Network Warrington will cancel the card as soon as possible.

3.3 Once cancelled, smartcards cannot be re-activated. If a card is reported lost and subsequently found, it will not work, but we will issue a replacement card.

3.4 Once the card has been cancelled, the registered holder will be issued with a replacement card. The charge for issuing a replacement card is £5 for the first replacement and £10 for each subsequent replacement, payable on collection. The replacement card will have the same expiry date as the lost card.

3.5 Replacement cards will be available for collection from the Network Warrington Travel Centre in Warrington Interchange.

4. Duration

4.1 The Touch & Go! Card is purchased as a set weekly, monthly or annual card ('the set period') and will be deemed to commence upon first use and will remain valid for the set period.

4.2 By agreeing to purchase a Touch & Go! Card for a set weekly, monthly or annual period you are acknowledging that a promotional offer has been made which is calculated based upon the assurance that you agree to purchase the Touch & Go! Card for the set period.  You thereby agree to purchase the Touch & Go! Card for the entire period and you will not be entitled to cancel the card otherwise that in accordance with the terms of the "Cancellation/Refund" clause below.

5. Cancellation/Refund

5.1 You may be entitled to cancel your Touch & Go! Card at anytime during the set period and any request for cancellation should be made in person by producing the Touch & go! Card to the Travel Centre in Warrington Interchange.  Acceptance of any request to cancel will be purely at the discretion of Network Warrington.  Network Warrington will generally only accept requests for cancellation in the following circumstances:

  • Completely Unused, no first use
  • Removal of Service

5.2 The Touch & Go! Card will remain valid for the duration of the set period, unless Network Warrington agree to your request for cancellation.  Unless a cancellation/refund is acepted you will remain liable for all charges for the set period.  Failure to make any relevant payment may result in enforcement action.

5.3 In the event that you have purchased a Touch & Go! Card for a set annual period and the Touch & Go! Card has remained valid for a period of 8 months or more, then no request for cancellation/refund will be accepted and you will be required to satisfy the remaining payments.

6. Offers 

6.1 Network Warrington may from time to time contact the registered holder with details of service information or special offers, Any registered holder who would like to be removed from this promotional list should write to Network Warrington at the address below.

Network Warrington, Wilderspool Causeway, Warrington, Cheshire WA4 6PT

Network Warrington reserve the right to vary these Terms and Conditions at any time.