Touch & Go! FAQ

What do I need to bring with me to purchase a Touch and Go! card?

To purchase an adult Touch and Go! card you need to bring a completed application form to the Travel Centre at Warrington Interchange, alternatively you can fill out the form when you get there. If you are aged 19 or under and looking to purchase a student card, you will need to provide proof of age. You do not need to bring us any photographs, as we will take your photograph at the Travel Centre.

How do I top up my Touch and Go! card?

You can top up your Touch and Go! card at the Travel Centre in Warrington Interchange.

Do I need to fill out a new form each time I top up?

No. Once you have received your Touch and Go! card you just need to bring it with you each time you top up.

When does my Touch and Go! card become activated?

Your card is activated from the first time that you use it. For example, if you purchase your travel card on a Friday but do not want to use it until the following Monday, you will not lose out on the days in between.

Am I obligated to top up every week/month?

You are not obligated to top up every week/month – just top up your card as and when you need it!

Is the use of my card limited to certain times of day?

No, you are able to use your card at any time of day.

Can I use the Touch and Go! card on any bus?

You can use your Touch and Go! card on all Network Warrington buses on local services. It will not be valid on contract or other special services.

Can I allow my friend to use my Touch and Go! card?

No, you cannot share your Touch and Go! card with any other person. If you allow another person to use your card, it will be confiscated and you may not be allowed to purchase one in the future.

Who qualifies for the student card prices?

If you are aged 19 or under you are eligible for the discounted student rate, however this discount only applies up until your 20th birthday. For example, if you are aged 19 years, 10 months you may not buy an annual student ticket as you are only eligible for another 2 months.

What if I have lost my travel card or if it is stolen?

If you lose your travel card or if it is stolen, Network Warrington need to be notified as soon as possible, either by visiting Warrington Travel Centre or by phoning 01925 634296. Once the card has been cancelled, we can replace the card for a £5 charge for the first replacement and a £10 charge for each subsequent replacement. Your replacement card will have the same expiry date as your lost card.

What if I want to cancel my Touch & Go! card prior to the expiry of the set period?

Network Warrington will only accept a request for cancellation in limited circumstances (set out in the terms and conditions elsewhere on this website) and any request for cancellation should be made in person at the Travel Centre at the Warrington interchnage.  You should be aware that the right to grant cancellation of the Touch & Go! card is purely at the dicretion of Network Warrington.

If you have an annual Touch & Go! card and have held this for a period of 8 months or more then you will not be entitled to cancel the Touch & Go! card.