• Road Closure: A559 Northwich Road, Antrobus : The A559 Northwich Road will be closed on Friday 28 April 2017, for one day between 0915 and 1600 hours, for carriageway surfacing works. Services 45... Click here for more info View all Service Updates
  • Altrincham, Stamford New Road - Road re-opened from 13th April 2017 : * * * Please note : These roadworks have been completed on Thursday 13 April 2017 * * * All services are now back to normal route in Altrincham To... Click here for more info View all Service Updates
  • Evening road closures Higher Knutsford Road/Hunts Lane - from Monday 24th April 2017 for 5 weeks : Passengers should note that Higher Knutsford Road and Hunts Lane will be subject to evening road closures from Thursday 4th May 2017 for up to four we... Click here for more info View all Service Updates
  • Town Centre, Academy Way - Road closure from Monday 13th February 2017, for up to 13 weeks : Commencing on Monday 13 February 2017 and for up to 13 weeks (this closure now extended to 05/05/17), Academy Way will be closed due to sewer works be... Click here for more info View all Service Updates
  • Culcheth, Wigshaw Lane - Road Closure from 23rd January 2017 for up to 15 weeks : Wigshaw Lane, Culcheth will be closed to all traffic, at the Culcheth Linear Park bridge, from Monday 23rd January 2017 and for up to 15 weeks, to ena... Click here for more info View all Service Updates

Lost Property Procedure

Regulations regarding lost property on public service vehicles are contained in the PSV (Lost Property) Regulations 1978 (SI 1978 No. 1684) as amended by the PSV (Lost Property)(Amendment) Regulations 1995 (SI 1995 No. 185).

When any lost property is handed into the Travel Centre either by the public, drivers or Service Managers the following procedure must be completed:

  • All Items are recorded on a new lost property sheet for each day, completing the name of the person who handed the item in, a description of the item, the time it was handed in and the service it was found on.
  • Any valuable items are recorded in a separate book, noting the date, description of the item, who handed in the item, and who it was handed in to. The contents of purses/wallets are checked with two people present and an exact amount of money is recorded within the description.
  • The driver is required to search the vehicle for lost property either before or on termination of a journey, where practicable. If any property is found this is handed in at the Travel Centre and the driver is then issued with a written receipt for valuable lost property items.
  • All items then have a label attached to them, stating the date, time, route number, bus 
number, description and who handed the item in.
  • The company must return official documents, including passports, to the appropriate 
issuing or controlling body.
  • Where the name and address of the owner is readily ascertainable, the company will 
inform the owner of property other than official documents that he has such articles in 
safe custody
  • Any valuable items are placed in the safe and other items within the lost property box, 
with an exception of any perishables which are kept separate and can only be stored for 
a short period of time – after which they have to be disposed.
  • The lost property is kept in the Travel Centre for two weeks before being sent to the 
Network Warrington Depot with a list attached, recording all items that are sent.
  • All items are kept at the depot for four weeks. Any valuable items can be reserved by the driver who found them and after four weeks all unclaimed items can then be collected and paid for by the driver. If unclaimed, 50% of any money is given to the driver and the company cashes in the other 50%. Every few months the company donates this money to a 
charity of its choice.

Collection

  • Whoever collects the item must give an accurate description that matches the item. Eg. For phones this includes background images, make & model. For wallets/purses the contents, the names on any cards inside etc.
  • The back of the lost property card attached to each item must be signed and dated, along with a full name and address. These are then stored at the Travel Centre for future reference.
  • Then every item that has been collected is recorded as collected on the lost property sheet.
  • Network Warrington does not charge a handling fee

Return of Lost Property

The company must return official documents, including passports, to the appropriate issuing or controlling body. 
Where the name and address of the owner is readily ascertainable, the company must inform the owner of property that, other than official documents, the property is in the company’s safe custody. 
Network Warrington does not charge a handling fee. However, if lost property is forwarded to a claimant by the operator, the cost of post and packaging must be paid in advance by the claimant. 


Disposal of Lost Property 


The Company may dispose of lost property it sees fit after one month from the date found if:

  • It is not claimed
  • The company is not satisfied that the claimant is the owner of the property, or
  • The owner refuses or omits to give his/her name and address or pay the postal fee

Perishable Property

Perishable goods may be destroyed or disposed of in some other way within 48 hours if not claimed, or, if such property becomes objectionable, it may be disposed of at any time.

Keeping of Records

The company is required to keep records, for a period of not less than six months, of all property lost, found, returned and disposed of. These records must be made available for inspection by a police constable or any person authorized by the Traffic Commissioners.