How We Perform
The results of our 2011 Customer Survey are now in, and the results are fantastic!
With big improvements from the last survey, overall 93% of our customers are satisfied with us. The individual category results are shown below. We aren't resting on our laurels though, as we are working hard to deliver many more improvements in time for next year's survey.
The last two categories are the responsibility of our partners at Warrington Borough Council and we are working with them to see what we can do to improve these figures.
• Overall satisfaction with Network Warrington
• Satisfaction with service frequency
• Satisfaction with reliability
• Satisfaction with journey times
• Satisfaction with fares charged
• Satisfaction with bus quality
• Satisfaction with bus cleanliness
• Satisfaction with driver attitude
• Satisfaction with availability of information
• Satisfaction with usefulness of information
• Satisfaction with real time system
• Satisfaction with the quality of bus shelters
• Satisfaction with quality of Bus Interchange
• Satisfaction with service frequency
• Satisfaction with reliability
• Satisfaction with journey times
• Satisfaction with fares charged
• Satisfaction with bus quality
• Satisfaction with bus cleanliness
• Satisfaction with driver attitude
• Satisfaction with availability of information
• Satisfaction with usefulness of information
• Satisfaction with real time system
• Satisfaction with the quality of bus shelters
• Satisfaction with quality of Bus Interchange
93% up by 5%
82% up by 2%
84% up by 4%
99% same as last time
94% up by 6%
99% up by 3%
98% up by 5%
89% up by 3%
99% up by 2%
99% up by 8%
99% up by 9%
96% down by 1%
80% down by 5%
82% up by 2%
84% up by 4%
99% same as last time
94% up by 6%
99% up by 3%
98% up by 5%
89% up by 3%
99% up by 2%
99% up by 8%
99% up by 9%
96% down by 1%
80% down by 5%
