Disabled Customer Support
At Network Warrington, we are committed to making our services accessible to all existing and future customers. We constantly try to make improvements and are always open to hearing any suggestions from you so that we can provide the best possible service, and tell us any ways you think our services could be made more user-friendly.
We always aim to meet the standards required by the Disability Discrimination Act for access to buses. The Disability Discrimination Act sets target dates by which all buses used to operate local bus services must be wheelchair accessible and conform to other related accessibility criteria, such as entrance step height and seat spacing.
All of our front line is made up of low floor 'kneeling' buses, thus meeting the DDA legislation well ahead of Government targets.
All of our wheelchair accessible vehicles include:
• ramped access
• level or gently sloping floors
• tactile and brightly coloured stanchions / bell pushes
• wide seat spacing
• priority seats for senior citizens
Fluorescent passes are available from Warrington Borough Council for you to flag up to the driver when you signal for a bus to stop. The driver will then know that you need the access floor lowering for you to board the bus and will therefore act accordingly.
Familiarity with Buses
If you have a disability or maybe a sight impairment, you are welcome to visit the bus depot by prior arrangement and board one of our buses to feel its interior. We hope this will give you confidence in boarding buses and talking with our drivers so that you will be able to get around Warrington more easily in future.
Key Fob Transmitters
We issue Key Fob Transmitters free of charge to all visually impaired customers, allowing you to activate voice announcements of Real Time Passenger Information from display units at bus stops.
We are actively involved in a project with Warrington Borough Council which is designed to help people with learning and communication disabilities travel independently on public transport. The project includes a booklet of photographs of destination points that passengers can show to drivers to indicate their destination, and won the runners up prize in the bus industry awards. We have also helped Warrington Borough Council to develop a training pack to promote the use of public transport as a means of independent living, and this is currently being used in schools for young people with special needs.
We hope that all of our customers travel safely on our buses, we have produced a bus safety leaflet which is available from our Travel Centre at Warrington Interchange.